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Revocation instructions

Right to revoke

You have the right to revoke your contractual statement in writing (e.g. letter, e-mail) or by sending back the goods within two weeks without stating reasons. The revocation period commences at the earliest upon receipt of the goods and not before this instruction has been received. The cancellation fperiod is observed by timely sending the revocation notice or the goods.

The revocation by sending back the goods is to be addressed to:
DEMMER GmbH
Webshop
Karl-Tornay-Gasse 34
1230 Vienna, Austria

The revocation can be sent per e-mail to: online@demmer.at or per letter to:

DEMMER GmbH
Webshop
Karl-Tornay-Gasse 34
1230 Vienna, Austria

Consequences of Revocation

In the event of effective revocation, the services received by either party shall be returned and any benefits gained from such services (e.g. interest) shall be returned. If you are not able to return the received services or benefits (e.g. benefit of use) in whole or in part or only in a deteriorated condition, you may be obliged to compensate us for the loss of value. In the event of a deterioration of goods or received benefits, compensation for the loss of value is to be paid only if the benefits or the deterioration result from a usage of the goods that goes beyond checking their properties and function. “Checking the properties and function” means to test and try out the goods as is possible and common in a regular shop.

Goods suitable for shipping shall be sent back at our risk. You are obliged to bear the regular costs for the return if the goods delivered correspond with the goods ordered and if the price of the goods to be returned does not exceed 40 Euros or, in case the price for the goods is higher than 40 Euros, if you have not delivered a service in return, or a contractually agreed down-payment at the moment of revocation. Otherwise the return delivery is free of charge for you. Goods not suitable for shipping will be collected by us. You are obliged to refund any open payments within 30 days. For you, the period of payment commences with your sending of the revocation notice or the goods, for us with their receipt.

Exclusion of the Right to revoke

Among others, the right to revoke does not apply to contracts about the delivery of goods produced according to customer specifications or goods that are clearly tailored to the customer’s personal needs or that are not suitable for reshipment due to their nature or which are quickly perishable or have already expired. It furthermore does not apply to the delivery of audio and video recordings or software if the delivered data media have been unsealed, to the delivery of newspapers, magazines and periodicals (unless you have given your contractual statement about the delivery of newspapers, magazines and periodicals by telephone).